Tiyeni Website Terms of Use
1. About our Terms
1.1 These Terms explain how you may use this website (the Site) to access our services and get
to know about our company.
1.2 References in these terms to the Site mean www.tiyenitech.co.zm, and all associated web
pages.
1.3 You should read these terms carefully before using the Site.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound
by these terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these terms, you should stop using the Site
immediately.
1.6 If you have any questions about the Site, please contact us by:
● e-mail info@tiyenitech.co.zm. Email will be responded to Monday to Friday: 9:00 a.m. to
5:00 p.m. Please email us again if you don’t receive after one week; or
● telephone +260 715 763 362. Phone calls will be answered Monday to Friday: 9:00 a.m.
to 5:00 p.m.
1.7 Your use of the Site means that in addition to complying with these terms, you also must
comply with our Acceptable Use Policy.
2. Using the Site
2.1 The Site is designed to enable you to purchase travel tickets, for example, bus tickets. Our
website should therefore be used only for accessing information about us and for accessing the
services we offer.
2.2 We offer these services to you at fees indicated on the ticket and service you select and for
this purpose, you agree that you are solely responsible for all costs and expenses you may
incur in relation to your use of the Site.
2.3 The Site is intended to be used by those who can access it from within Zambia. If you
choose to access the Site from locations outside Zambia, you are responsible for compliance
with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the
Site, please contact us at info@tiyenitech.co.zm
3. Booking a Travel Ticket
3.1 In order for you to successfully book a ticket on our site, either for yourself or for someone
else, you will need to provide us with the following information:
● the point of departure, that is, the place where you will commence your journey;
● your destination, that is, the place where your journey ends;
● your intended date of travel;
● your name;
● your identity, ID card/ Registration Card or passport number; – your nationality; and
● your phone number.
● Note: They should also enter their payment authorization e.g., Airtel/ MTN/Zamtel Mobile
Money PIN to pay for Tiyeni service and get ticket issuance.
3.2 You warrant that any information you give to us in the course of using the Site is, and will
always be, accurate, correct, and up to date.
4. Acceptance of the Terms
You accept the Terms by remaining on the Site. You may also accept the Terms by clicking to
accept or agree to the Terms where this option is made available to you, especially at the point
the Site prompts you to pay the Fare for the ticket you have selected. You also accept the terms
as a user of the Site even when such use is for the benefit of a person other than you.
5. Payment of the Fare
5.1 Once you have selected a service, or where applicable, a seat, and have accepted our
terms and conditions of use, you will be required to pay the indicated Fare. You must pay this
Fare to book your seat or service successfully. The Company will not accept any complaints
about tickets where you place a booking for a ticket but fail or neglect to pay the Fare necessary
to complete the booking process.
5.2 The Company may from time to time and at its own discretion, without informing you, revise
the Fares it charges for the tickets or service.
5.3 You acknowledge and agree that where a request for the payment of the Fare is returned or
denied, for whatever reason, by your financial institution or is unpaid by you for any other
reason, then you are liable for any costs, including banking fees and charges, associated with
the Fare.
5.4 The Company may from time to time, and at its own discretion, provide several Payment
Gateways to enable you to pay the Fare necessary to book your ticket or access the services
we offer.
5.5 The Company will send you SMS ticket confirmation or an email after you have successfully
paid for your ticket.5.6 In some cases, you may make payment through your preferred Payment Gateway e.g.,
Airtel Mobile Money services, but due to technical difficulties, the Payment Gateway that you
have used fails to send payment instructions to The Company. You should always contact the
Company in case you have paid for a ticket, received SMS or email confirmation from the
Payment Gateway but you have not received ticket confirmation from the Company.
5.7 Please contact the company through email info@tiyenitech.co.zm or telephone +260 715
763 362 if you have not received your SMS or email ticket confirmation after successful
payment.Please ensure that you retain proof of successful purchase.
6. Your Ticket
6.1 We will text and/or email you the ticket once we receive your Fare. The ticket will show the
following details:
● your name;
● phone number;
● point of departure, that is, the point at which you will board the bus;
● destination, that is, the place where your journey ends;
● the time at which you are expected to report at the terminus to commence your journey;
● time of departure, that is, the time at which your journey starts; and
● your seat number.
6.2 The SMS or email ticket you receive from the Company is not the final ticket for boarding.
Some transport providers accept SMS or email ticket as the final ticket while others require you
to visit the ticketing counter at their respective stations and be issued a paper ticket from their
respective station before departure. It is your responsibility to check ticket validation policies of
your transport service provider.
6.3 You must keep your ticket safely secure as you will be required to present it to your transport
services provider when collecting your paper ticket for your journey or when boarding.
7. Refunds and Cancellation
7.1 We will not refund you for any lost tickets, or bus journey you miss. It is your responsibility
alone to ensure your ticket is safe and secure and that you make it to the terminus in time for
your journey.
7.2 You may contact your transport provider to change ticket details, cancel ticket or request for
any alteration. The Company is not responsible for any alterations that you have made after
purchasing the tickets from the Company platform.
7.3 We will refund you within fourteen working days, after contacting the Company, if it turns out
the seat you booked was already allocated to another passenger at the time you booked it. We
will not pay any interest or penalty over and above the Fare we refund.
8. Restrictions on Use of the Site
8.1 You may not use the Services and may not accept the Terms if:
● you are not of legal age to form a binding contract;
● you are a person barred from receiving the Services under the laws of Zambia or other
countries including the country in which you are resident;
● if you are not in possession of a valid and acceptable identity or travel document in
Zambia or your destination;
● if you were banned by the Company from using its services; or
● if you were banned by the specific transport provider from using its services.
9. Your Privacy and Personal Information
9.1 Your privacy and personal information are important to us. Any personal information that you
provide to us will be received, used, and kept in line with our privacy policy. The privacy policy
explains what personal information we collect from you, how and why we collect, store, use and
share such information, your rights in relation to your personal information, and how to contact
us and supervisory authorities in the event you have a query or complaint about the use of your
personal information.
9.2 Our privacy policy is available at www.tiyenitech.co.zm/privacy-policy.
10. Ownership, Use and Intellectual Property Rights
10.1 We own this Site and all intellectual property rights in it including but not limited to any
content in it. Intellectual property rights mean rights such as: copyright, trademarks, domain
names, design rights, database rights, patents and all other intellectual property rights of any
kind whether or not they are registered or unregistered (anywhere in the world). We reserve all
of our rights in any intellectual property in connection with these Terms. This means, for
example, that we remain owners of them and free to use them as we see fit.
10.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to
enable you to access the Site. You agree not to adjust, to try to circumvent, or delete any
notices contained on the Site (including any intellectual property notices) and in particular in any
digital rights or other security technology embedded or contained within the Site.
10.3 The use of any trademarks on the Site is strictly prohibited unless you have our prior
written permission.
11. Limited of Liability
11.1 Our total liability arising out of or in connection with your use of the Site and our Services or
these terms, however arising, including under contract, tort (including negligence), in equity,
under statute or otherwise, will not exceed the cost of resupply of the services to you.11.2 You expressly understand and agree that we, our affiliates, employees, agents, contributors
and licensors, are not liable to you for any direct, indirect, incidental, special consequential or
exemplary damages which you may incur, however they may be caused under any theory of
liability. This includes, but is not limited to, any loss of profit (whether incurred directly or
indirectly), any loss of goodwill or business reputation and any other intangible loss.
12. Accuracy of Information and Availability of the Site
12.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we
cannot promise that it will be. Any reliance that you may place on the information on this Site is
at your own risk.
12.2 We may suspend or terminate operation of the Site at any time as we see fit.
12.3 Content is provided for your general information purposes only and to inform you about us,
our products, news, features, services, and other websites that may be of interest. It does not
constitute technical, financial or legal more or any other type of advice and should not be relied
on for any purposes.
12.4 While we try to make sure that the Site is available for your use, we do not promise that the
Site is available at all times nor do we promise the uninterrupted use by you of the Site.
13. Hyperlinks and Third Party Sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any
such hyperlinks or references are provided for your convenience only. We have no control over
third party websites and accept no legal responsibility for any content, material or information
contained in them. The display of any hyperlink and reference to any third party website does
not mean that we endorse that third party’s website, products or services. Your use of a third
party site may be governed by the terms and conditions of that third party site.
14. Events Beyond Our Control
We shall have no liability to you for any breach of these Terms caused by any event or
circumstance beyond our reasonable control including, but not to, strikes, lock-outs or other
industrial disputes; breakdown of systems or network access; or flood, fire, explosion or
accident.
15. Rights of Third Parties
No one other than a party to these Terms has any right to enforce any of these Terms.
16. Variation
16.1 These website terms of use were published on 1st June, 2024.
16.2 We may change these website terms of use from time to time; when we do, we will inform
you by posting them on the website.
17. Disputes
17.1 We will try to resolve any disputes with you quickly and efficiently.
17.2 If you are unhappy with us, please contact us as soon as possible.
17.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:
● let you know that we cannot settle the dispute with you; and
● at this point you or us will jointly appoint an arbitrator to hear and settle the dispute. The
arbitrator will be appointed in line with the Arbitration Act, 1995. If we have not agreed on
the appointment of an arbitrator 21 days after us informing you that we are not in a
position to settle your dispute, the Chairman of the Chartered Institute of Arbitrators,
Zambia, may appoint such an arbitrator at your request or ours. The arbitration will be
done in Lusaka, in English and the decision of the arbitrator will be binding on you and
us.
● We will each be responsible for paying our respective costs of arbitration. Should you or
we refuse or for some reason fail to pay, the other party will make the payment and
recover the costs as a debt.
17.4 If you want to take court proceedings, the relevant courts of Zambia will have exclusive
jurisdiction in relation to these Terms and in all other matters that may arise between you and
us.
17.5 Relevant Zambian law will apply to these Terms.